Note: These policies apply only to purchases made online at www.labrazel.com. All other purchases are subject to the terms and conditions outlined in our wholesale price list.
We want you to be fully satisfied with every item that you purchase from Labrazel. If you receive a broken or defective item, please retain all original packing materials and notify us within 5 days of receipt. If the problem is the result of shipping damage, a manufacturing issue, or an error on our part, we will replace the item at no additional cost to you or refund the cost of the item and related shipping fees. If we determine that the damaged or defective item should be returned to us, we’ll schedule a pickup at our expense.
To report a broken or defective item, please contact us by email at email@example.com or by phone at 860-232-3091 ext. 201.
If you’re not satisfied with an item for any other reason, simply return it to us within 10 days and we’ll refund the cost of the item, excluding the original shipping fees. Please note: returns are not accepted for products identified as "Special Order" or "Final Sale."
Click here to print a copy of our Merchandise Return Form and follow the instructions on the form.
- Pack your shipment carefully! We can only refund the cost of items received in original packaging and undamaged, resalable condition.
- Return shipping charges are your responsibility. You may select the carrier of your choice.
- We recommend that you purchase insurance for any packages that you ship to us, since we cannot refund you for any items that are lost or damaged during the return shipment.
- Refunds will be made to the same credit card used for your original purchase. Upon receipt of your return, we will notify you by mail to confirm the total amount that was refunded to your credit card.
- All promotional offers are subject to adjustment due to returns, cancellations and exchanges. If you make a change to your order that results in a reduced order total, please be aware that you may no longer qualify for certain promotional discounts and free shipping. When an order becomes ineligible for a promotion, all related discounts and shipping charges will be deducted from your refund.
- Merchandise promoted or advertised as Final Sale will not be eligible for a credit of any kind. We cannot accept returns of Final Sale merchandise, and we cannot reship the merchandise to you unless you pay the return shipping fees within 5 days of notification.
- Special Order products are made to order for you and are not eligible for return.
1007 Farmington Avenue, Suite 19
West Hartford, CT 06107
Attn: Returns Department
For assistance, contact us:
Phone: 860-232-3091, ext. 201
We're available Monday - Friday from 9 AM - 5 PM Eastern Standard Time.